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Gartner® Hype Cycle™ for Application Services, 2021

By 2023, lack of skills and increasing complexity will force the majority of clients to seek
smaller, more agile cloud migration partners.
By 2023, business-outcome-based contracting will rebound, exceeding pre-COVID-19
levels driven by the need to support digital transformation mandates.


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  • The maturity matrix of application service offerings
  • How it is emerging to support the new-normal (post-COVID-19 crisis) of continuous product-centric services, digital acceleration, platform resilience, anywhere services, and composable business.

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