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Gartner® Hype Cycle for CRM Sales Technology, 2021

Sales technologies supporting virtual selling and the shift to hybrid
work have evolved to support digital-buying behaviors. Application
leaders supporting sales must assess new and maturing
technologies — assessing their impact and potential to give sales
organizations a competitive advantage. 

-Gartner

Download the report to discover

  • The CRM technology innovations profiled in the Hype Cycle to understand the costs,
    risks and benefits of each sales enablement platforms
  • The more risky/emerging technologies evaluation for competitive differentiation
  • The technologies that will enable sales organizations to become more agile and
    resilient to disruptions and increase the ability to support self-service transactions
    and interactions

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This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document.

The entire content on this page was published by Gartner, Inc., as research material in their platform. The Gartner document is available here upon request from Sun Technologies.

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