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Job Details

Job Title
: Desktop Systems Analyst
Required Skills
: A+ Certification or Network+ Certification, Cisco VoIP phones, Desktop Support, Jabber, LAN and WAN, Microsoft Outlook email, Printer Troubleshooting, Troubleshooting VPN
Location
Duration
: 9 Months contract with possible extension

Job Description

Pay Range: $30/hr. The pay rate may differ depending on your skills, education, experience, and other qualifications.

Featured Benefits:

  • Medical insurance in compliance with the ACA.
  • 401(k).
  • Sick leave in compliance with applicable state, federal, and local laws.

Short Description:

  • Imaging, deployment & technical support of laptops, desktops & peripherals to in-house & remote customers. Configure & support desktop applications & ensure configurations comply with IT policies. Date backup & restore, hardware

Complete Description:

  • *ONLY Local Candidates in the South Georgia area – Savannah. Ga area*. Hinesville, Ga area, Brunswick, Ga area, Statesboro, Ga area. Hilton Head, SC area, Beaufort, SC area
  • *MUST WORK ON-SITE IN ASSIGNED COVERAGE AREA*

 

  • A+ Certification or Network+ Certification-Required (MUST UPLOAD CERTIFICATION)
  • Provide onsite desktop support for customers located within assigned locations.
  • Troubleshoot end user workstation and peripheral problems and effectively diagnose and resolve issues remotely and in person.
  • Ensure that end user applications and equipment continue to work as expected and are in compliance with all applicable policies, procedures, and rules.
  • Install & support network devices providing business critical service
  • Perform end user data back-up and recovery ensuring attention to detail
  • Process surplus equipment according to established procedures, proper sanitization of electronic equipment up to and including disk wiping to DoD standards.
  • Open/document/track problem tickets escalating to appropriate workgroups when required.
  • Coordinate with vendor support contacts to resolve technical problems with desktop hardware and software.
  • Provide special project support including setup and breakdown and relocation of computer equipment and peripherals.

Required skills:

  • Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college
  • Experience with troubleshooting network connectivity issues in both LAN and WAN environments
  • Experience imaging and deploying laptops
  • Experience providing desktop/laptop computer hardware support
  • Experience supporting Microsoft Outlook email client
  • Experience supporting Microsoft Office 2013 or higher
  • Experience supporting remote workers and troubleshooting VPN and remote technology issues
  • Experience with Bitlocker encryption, antivirus, and malware/spyware removal software
  • A+ Certification or Network+ Certification MUST UPLOAD CERTIFICATION
  • Experience with local and network printer troubleshooting and repair
  • Technical support experience in a Windows 10 PC environment
  • Experience supporting Cisco VoIP phones and Jabber client
  • Setup and install computers for New Hire On-Boarding’s and Off-Boarding’s
  • Experience in an Active Directory Domain environment.

 

Required Details

Experience
: 5 Years
Travel Required
: No
Clearance Required
: No

Contact Details

Contact person
: Anil Kumar
Email
: anilk@suntechnologies.com
Phone
: 678-203-2570
Website
: https://suntechnologies.com

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