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Job Details

Job Title
: Alumni Relations Help Desk Representative
Required Skills
: Alumni Relations, communication technologies, Customer inquiries, Facebook Groups, Help Desk, LinkedIn Groups, MailChimp, slack, social media, Teams
Location
Duration
: 6 Months contract with possible extension

Job Description

Pay Range: $20 to $27.50/hr. The pay rate may differ depending on your skills, education, experience, and other qualifications.

Featured Benefits:

  • Medical insurance in compliance with the ACA.
  • 401(k).
  • Sick leave in compliance with applicable state, federal, and local laws.

ONSITE FOR AT LEAST FIRST FEW WEEKS TO 1 MONTH, THEN CAN TALK HYBRID SCHEDULE.

Part Time: We would like this person to work about 20 hours a week. This could be done as four 5hr days, or as five 4hr days. We would prefer for these hours to be a set schedule, the same hours each day, sometime between 10am ET and 6pm ET. Within those parameters, there is flexibility to set a schedule together that also aligns with the needs and preferences of the candidate.

Job Description:

  • The Alumni Relations Help Desk Representative will support our department’s implementation of Connect+ which is a new tech platform for alumni communication, community-building, and career connections.
  • Leveraging a variety of tools, resources, guides and tutorials developed by AR, the Help Desk Representative (HDR) will interface directly with volunteer leaders who serve as community managers/ administrators (our “customers”) within the new platform.
  • The HDR will receive questions via email (and occasionally by phone), assess the need, triage the urgency of that need, and respond accordingly, connecting customers to said resources as appropriate.
  • The HDR will collaborate with internal partners for inquiries that require a more customized response or more hands-on support, and may be asked to engage directly with the customer to provide that support (i.e. screensharing to walk through a proposed solution, demonstrate platform use or features, etc.).
  • Training will be provided to the HDR to build familiarity with the platform, and a technical services team (both at client and with the platform vendor) will be available for escalations.

Responsibilities:

  • Excellent listening and communication skills that translate through email
  • Ability to interpret customer needs, triage based on urgency, and route customers to the appropriate tool or resource
  • Experience working with social media and/or group communication technologies (i.e. Facebook Groups, LinkedIn Groups, MailChimp, Teams, Slack, etc.)
  • Ability to quickly learn new technologies and explain them to others clearly
  • Patience in teaching and explaining concepts and practices to others
  • Resourceful, positive and collaborative
  • Problem-solver who loves helping others figure out solutions
  • 1-2 Years experience needed.
  • Bachelors preferred or similar years of experience.
  • Google Suite, Microsoft Suite
  • An independent worker with an ability to maintain the strictest confidentiality
  • Exceptional organizational skills and attention to detail.
  • Strong communication and interpersonal skills, with the ability to collaborate effectively with diverse teams.
  • Resourcefulness and ability to problem-solve independently.
  • Flexibility to adapt to changing priorities and responsibilities as needed.

 

Required Details

Experience
: 3 Years
Travel Required
: No
Clearance Required
: No

Contact Details

Contact person
: Anil Kumar
Email
: anilk@suntechnologies.com
Phone
: 678-203-2570
Website
: https://suntechnologies.com

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