Pay Rate: $55/hr – $60/hr. The pay rate may differ depending on your skills, education, experience, and other qualifications.

Featured Benefits:

• Medical Insurance in compliance with the ACA
• 401(k)
• Sick leave in compliance with applicable state, federal, and local laws

Job Summary::

Receive, process, present data, and information regarding our weekly Service Requests (Infrastructure Service Requests). Responsible for gathering business and technical requirements during the client kick off meetings.  Consult SMEs (Subject Matter Experts) on tasks required to complete integrated projects for all Telecommunication services, such as, WAN, WLAN, MLAN, Security, Contact/Call Centers, Telephony, and Video. Manage multiple projects based on Agency assignments.

Responsibilities:

• Facilitate meetings with clients to gather requirements for all IT solutions and to identify impacted business processes and determine best process and IT solution integration.
• Ability to obtain and report business and technical requirements
• Facilitate review sessions to discuss projects
• Excellent customer and communication service skills
• Work with multiple network platforms, such as, WAN, MLAN, WLAN, Security, Voice, and Videoconferencing
• Disseminate information effectively to all technical teams, customers, and technical managers
• Understand a large (enterprise) and complex network environment

Skills, Experience and Education:

• Bachelor’s Degree, Required
• Organization and Prioritization skills are Mandatory
• Communication and Interpersonal skills are Mandatory
• Previous experience working with multiple agencies and/or vendors and/or departments in an enterprise environment are Required
• Minimum 1-3 years’ experience with Clarity is Preferred
• Minimum 3-5 years’ experience with Microsoft Project and Excel is Required
• Minimum 2-3 years’ experience with DevOPs is Preferred
• Minimum 3-5 years’ experience with Remedy/Helix is Required
• Minimum 3-5 years working within a Telecommunications environment is Required
• Minimum 3-5 years’ experience in a large Enterprise setting is Required
• Minimum 3-5 years’ work experience with multiple network platforms is Required
• Minimum 3-5 years working with multiple network lines of service is Required
• Minimum 5+ years dealing with customers is Required