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Job Details

Job Title
: Customer Service Representative
Required Skills
: Customer Service and Inside Sales, Inbound and Outbound calls
Location
Duration
: Expected 3 months contract with possible extension

Job Description

Pay Rate: $ 25/hr.

Featured Benefits:

  • Medical Insurance in compliance with the ACA
  • 401(k)
  • Sick leave in compliance with applicable state, federal, and local laws

Job Summary:

General Function:

  • Manage a high volume of emails and incoming calls from customers, ensuring that inquiries are responded to promptly, accurately, and professionally.
  • Respond to customer inquiries regarding products, provide quotes and handle order entry.
  • Place orders and provide order acknowledgements to customers in an efficient and effective manner, while ensuring sales targets are met.
  • Work with third-party vendors to ensure that orders are processed and delivered on time, while meeting company standards.
  • Start process for returns and exchanges, ensuring that the customer’s needs are met, while maintaining standards and departmental metrics.
  • Build and maintain lasting customer relationships by providing excellent customer care and driving repeat business.
  • Collaborate with cross-functional teams across the organization to drive continuous improvement and innovation.

Skills & Experience:

  • Excellent communication and customer service skills are a must. Experience in distribution or manufacturing preferred.
  • Ability to multitask, prioritize and work under pressure while ensuring that departmental metrics and industrial standards are maintained.
  • Sound understanding of Microsoft Office applications, including Word, Excel, and Outlook. Ability to multitask within Microsoft Windows.

Required Details

Experience
: 2-3 Years
Travel Required
: No
Clearance Required
: No

Contact Details

Contact person
: Uday Bhandary
Email
: udayb@suntechnologies.com
Phone
: 678-675-1014
Website
: https://suntechnologies.com

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