Pay Range
$26-$28/hr. (the pay rate may differ depending on your skills, education, experience, and other qualifications)
Featured Benefits
• Medical Insurance in compliance with the ACA
• 401(k)
• Sick leave in compliance with applicable state, federal, and local laws
Job Description
1. Responsible for diagnosing and resolving software and hardware incidents, tasks, and requests escalated through service management software, including but not limited to operating systems (Windows and Mac), mobile devices, printers, peripherals, and a range of software applications
2. Responsible for ensuring completion of all assigned work and proper communications with clients, meeting service level agreements, customer satisfaction, and service demands
3. Perform programming and related administrative tasks for Managed printers.
Required Skills
1. Will need the ability to be certified in Dell and HP hardware repairs.
2. Must possess a strong customer service orientation.
3. Must be adaptive and flexible and have good problem-solving skills.
4. Must be able to communicate effectively both verbally and in writing.
5. Hands-on physical repair of laptops
Comply with all company training, legal and ethical requirements.
Years of experience/education and/or certifications required:
• 2-4 years of experience
