Pay Range: $49.28/hr. on W2 (the pay rate may differ depending on your skills, education, experience, and other qualifications)

Featured Benefits:

• Medical Insurance in compliance with the ACA
• 401(k)
• Sick leave in compliance with applicable state, federal, and local laws.

Job Description:

This position will support the Network Operations Center Team with specific focus to the following:

• Monitors Network/Telecomm infrastructure utilized by ** Customers
• Provides first-level troubleshooting, verification, resolution and/or timely notification of system-generated alerts and coordination/closure of incident tickets
• Reviews system and performance data from multiple sources to analyze anomalies and variances from normal thresholds taking appropriate action
• Leads Service Alert Notifications process and the TAC line support
• Monitors dashboards and portals for triggered alerts
• Observes equipment and control panels for operator messages or error indicators taking appropriate action
• Sets up and runs diagnostic tests and reacts appropriately to the messages and reports errors or machine malfunctions as required
• Ensures conformance with Standard Operating Instructions (SOIs), established processes, and workflow in an integrated team environment.
• Responsible for communicating all business activities in an effective and timely manner to management and for maintaining professional conduct consistent with company policy and procedures.