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Job Details

Job Title
: Event Coordinator
Required Skills
: Business Opertations, Event Coordination, Microsoft Suite
Location
Duration
: Expected 5 months contract with possible extension

Job Description

Pay range: $24/hr.-$26/hr. The pay rate may differ depending on your skills, education, experience, and other qualifications.

Featured Benefits:

  • Medical Insurance in compliance with the ACA
  • 401(k)
  • Sick leave in compliance with applicable state, federal, and local laws

Responsibilities:

  • Supports the Client Outreach process and program, including open enrolments and health fairs.
  • Coordinates event staffing through MVC Captains and Regional Captains (approximately 50 Captains & 2 Regional Captains).
  • Day to day contact for MVC Captains with regard to work assignments and schedule conflict resolution.
  • Client contact for individual and multi- site (up to 5) Events.
  • Ensures accurate execution of the daily Event orders and addresses issues as they arise.
  • Responsible for ensuring that the member materials process complies with underwriter requirements and standards of administration and results in accurate and timely order fulfilment.
  • Responsible for identifying/researching issues, working them to resolution, and communicating results to management.
  • Prepares client member materials with accuracy.
  • Provides fulfilment of orders within defined standards of administration and properly sets expectation with internal clients regarding timelines and deliverables.

Knowledge and skills:

  • Able to work independently and set agenda for area of responsibility including prioritization of work, scheduling, tasks and projects.
  • Able to efficiently and effectively manage the details of numerous customers simultaneously.
  • Properly sets expectations with customers and follows-through on execution to completion. Includes implementation process, open enrollment staffing, member materials, renewals and standards of administration.
  • Excellent verbal and written communication skills.
  • Ability to communicate status of area, concerns and priorities to customers and direct supervisor.
  • Ability to effectively communicate with others, including ability to maintain composure and professionalism in stressful situations.
  • Ability to provide exceptional service to customers by being able to clearly identify needs of the customer, promptly acknowledge requests, set clearly defined expectations and meet expectations.
  • Knowledge and understanding of plan benefit designs, standards of administration, membership requirements and billing options.
  • Thinks strategically and analytically in regards to operations and administrative processes.
  • Draws logical conclusions based on an integrated and clear grasp of the information and interrelationships between issues and various functional operations.
  • Effectively demonstrates and applies technical aspects of the position including membership process, billing, member services, open enrollment and card production.
  • Works constructively under pressure; responds resourcefully to change and ambiguity;
  • Maintains a calm, confident and constructive outlook despite difficulty, frustrations or ambiguity.
  • Stays focused and maintains quality when handling multiple tasks at the same time;
  • knows when to consult supervisors to help make key decisions.. Recommends and implements defined changes in process.
  • Working knowledge of Microsoft Word, GroupWise and Excel.

Experience:

  • 3 to 5 years business experience, preferably with sales and/or sales support and marketing.
  • Customer/Client support experience.
  • Employee Benefits background preferred.
  • Bachelor’s Degree or equivalent work experience.

Required Details

Experience
: 1-3 Years
Travel Required
: No
Clearance Required
: No

Contact Details

Contact person
: Uday Bhandary
Email
: udayb@suntechnologies.com
Phone
: 678-675-1014
Website
: https://suntechnologies.com

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