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Job Details

Job Title
: Facilities Management Service Response Coordinator
Required Skills
: Building Automation System (BAS), CMMS, Customer Service, Facilities management
: 2-3 Months contract with possible extension

Job Description

Pay Range: $20-$26/hr. The pay rate may differ depending on your skills, education, experience, and other qualifications.

Featured Benefits:

  • Medical insurance in compliance with the ACA.
  • 401(k).
  • Sick leave in compliance with applicable state, federal, and local laws.

Work schedule: Sunday, Monday, Thursday, Friday and Saturday – 8:00am-4:30pm (Tues, Wed OFF).

Dress code: business casual, jeans are okay. No shorts or athletic wear.

Job Description/Daily Tasks (REQUIRED):

  • Facilities Management is an exceptionally talented team built from a diverse group of individuals who are passionate about providing the highest levels of quality craftsmanship, customer service, and teamwork through sustainable practices and who take pride in supporting the mission of the University and Facilities Management “We Care” principle values. Serve as a member of the Service Response Center (SRC) by fielding requests with a high priority on work order management, diagnosing complaints and providing redress/recourse through resolution methodologies; by monitoring building automation systems; by monitoring, management and communication, custom reporting, customer communication and coordination; by acting as a conduit/resource providing collaboration/support between Operations and other offices and units throughout the organization of Facilities Management.
  • Serve as the immediate secondary contact for all offices and divisions throughout the Facilities Management organization by phone and email.
  • Monitor, communicate and annotate activity relating to the Building Automation System (BAS).
  • Oversee each alarm point as an individual transaction (unless otherwise stated).
  • Evaluate alarm circumstances (including any subsequent deriving alarm activity) associated with point(s) or corresponding transmission(s).
  • Ensure all required procedural steps are adhered to certify proper and effective communication, diagnosis and recourse methods are applied.
  • Contribute to special projects as directed. Assist in all facets relating in the formulation, planning and execution of Dorm Inspection, Commencement and School Opening.
  • Observes safety rules and precautions.
  • Willingness and ability to support a diverse and inclusive environment.
  • Performs related duties as required.

Job Requirements:

  • Google Suite, Microsoft Suite, Excel, File Maker, CMMS related modules.
  • IT: MS office, database mgt
  • Operational experience: familiar with facilities or property management.
  • Customer-focused, excellent communication skills, ability to multitask and prioritize workload
  • Customer Service
  • Communication
  • Prior CMMS experience
  • Prior experience working in facilities support role.
  • Demonstrated ability to support a community of diverse perspectives and cultures in an inclusive environment.
  • Competencies are required knowledge, skills and abilities necessary to perform the job successfully.
  • Excellent communication skills
  • Customer-focused, customer service oriented
  • High level of interpersonal skills, including the ability to act professionally and cordially with customers and co-workers is required.
  • Ability to multi-task and prioritize workload
  • Excellent organization/time management skills
  • Solid judgment
  • Good problem solving skills
  • Liaison between client and facilities. Answering calls, ask questions and then triage resources.

Required Details

: 3 Years
Travel Required
: No
Clearance Required
: No

Contact Details

Contact person
: Anil Kumar
: 678-203-2570

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