Pay Range: $24.04 – 31.63/hr (the pay rate may differ depending on your skills, education, experience, and other qualifications).

Featured Benefits:

• Medical Insurance in compliance with the ACA
• 401(k)
• Sick leave in compliance with applicable state, federal, and local laws.

Job Description:

• Resolves technical problems and answers queries by telephone in support of internal and/or outside customer computer hardware, software, network, and telecommunications systems.
• Diagnoses, identifies, isolates and analyses problems utilizing historical database records.
• May route calls to product line specialists.
• Maintains and updates records and tracking databases.
• Alerts management to recurring problems and patterns of problems.
• AA or other 2-year technical degree in related discipline and 3 years of related experience

Equivalency:

• Associate’s Degree and 3 years of experience. A relevant professional certification can be substituted for an Associate’s Degree.

Special Requirements:

• Shift will include weekend rotations, mostly remote. 1st Month of Training will be 1st shift.
• Experience supporting many applications including MS Office products, ServiceNow, O365, VPN apps and many other business and engineering applications. Experience with troubleshooting Windows clients.

Top 3 items the Hiring Manager is looking for?

• Customer Service
• Troubleshooting skills
• Windows.