Pay Rate: $23/hr.

Featured Benefits:

• Medical Insurance in compliance with the ACA
• 401(k)
• Sick leave in compliance with applicable state, federal, and local laws

Job Description:

In general, this Jr. Data analyst will provide support to our Vendor Management Administrator where the Performance of our contracted outsourced vendors is managed. Several KPIs that are managed through a contract shall be monitored and analyzed. Once the KPIs and targets are learned and they are versed in the contract, they will use this to provide insight into key trends on performance, opportunities, and abidance of the contract terms including monitoring bonuses and penalties and creating/updating a dashboard displaying vendor performance.

General Responsibilities:

• Manage contractual agreements where specific performance requirements are outlined
• Analyze call center data
• Deliver analytical reporting, recommending enhancement solutions for efficiency where appropriate
• Ensure accurate documentation of data elements, reports, and processes/procedures
• Follow processes and protocols for ensuring quality reporting and analysis
• Identify ways to ensure data integrity and validate reporting results to deliver a high degree of confidence in the final outcome
• Perform ad hoc analysis as needed and support special projects

Qualifications:

• Associate’s Degree or relevant years of experience
• Proficiency in using Microsoft Excel, including data cubes
• Ability to assimilate facts/data from various sources & develop analysis that provide key business insight
• Ability to identify obstacles and develop solutions
• Strong organizational and time management
• Effective communicator – written and verbal
• Self-accountability with high standards of personal performance
• Proper general business acumen and professional maturity

Nice to have:

• Call Center/ Sales Center Data Knowledge