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Job Details

Job Title
: Network Operations Manager
Required Skills
: Incident management, Network Operations, Routing, routing protocols, SD-WAN, Service Management, SLA, Switching, wireless
: 12 Months Contract

Job Description

Pay Rate: $40/hr – $45/hr, the pay rate may differ depending on your skills, education, experience, and other qualifications.  

Featured Benefits:

  • Medical Insurance in compliance with the ACA
  • 401(K)
  • Sick leave in compliance with applicable state, federal, and local laws

Job description:

  • Networking skills – 5 + years / CCNA/CCNP level, experience with transport, routing, switching, SD Wan and Wireless
  • Service Management skills 5 + years
  • Incident Management skills 5 + years
  • Ability to coordinate multiple teams to achieve an objective
  • Ability to work under pressure
  • Excellent Communication skills


  • Working as Operations Manager, the employee will be responsible to maintain overall awareness of day to day operational activities and issues. This position will assist in representing Client delivery teams as appropriate at customer meetings and provide the interface between the customer and client for Day 2 delivery management.
  • In addition, the employee will be responsible to:
  • Notify Operations teams of SLA impacts.
  • Attend Stewardship meetings with client.
  • Receive/retrieve Client Requests (CRs), assess and initiate Service Requests (SRs). Track progress and collect implementation details (change dates, etc)
  • Ensure Service Requests are properly routed to Client and the NI Partner.
  • Coordinate delivery of basic and intermediate MACD service requests, including order initiation and performance oversight for work performed by the NI Partner.
  • Proactive Incident management to avert high severity issues and business impact.
  • Leading high severity incidents (Severity 1 and 2) and provide timely business updates/communication.
  • Initiating the technical bridges and engage service centers, vendors, suppliers and service providers for service restoration.
  • Occasional out of hours for support of critical outages.
  • Timely management escalation to maintain proper visibility and ensuring right resource engagement.
  • Managing break fix activities during incidents to provide any workaround or fix.
  • Presenting incident summary to customers as required after incident close down.
  • Creating Root Cause Analysis report for Sev-1 outages
  • Preventing problems to IT services, along with the resulting incidents
  • Eliminating recurring incidents
  • Identifying the root cause of service interruptions and proposing permanent fixes to eliminate the cause
  • Submitting a request for change that will implement the fix
  • Additional Activities are to diagnose the root cause of incidents and to determine the resolution to those problems
  • Review and notify client of infrastructure changes that may impact the end customer.
  • Communicates schedule changes to client

Required Details

: 8 to 10
Travel Required
: No
Clearance Required
: No

Contact Details

Contact person
: Dev Prasad
: 678-203-2574

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