Pay Range: $30-$34/hr. The pay rate may differ depending on your skills, education, experience, and other qualifications.

Featured Benefits: 

• Medical Insurance in compliance with the ACA.
• 401(k).
• Sick leave in compliance with applicable state, federal, and local laws.

The selected candidate’s primary focus will be desktop Windows administration support and offnet environment compliance activities.

Job duties will include:

• Provide technical support for computers; install, troubleshoot, service, and repair personal computers, related PC software, and peripherals.
• Instruct users in the use of personal computers as the primary controller for manufacturing tools and machinery.
• Perform root cause analysis for complex issues and document technical solutions
• Provide any technical support above and beyond the Tier1/2 support vendor.
• Provide Windows systems management.
• Monitors ticket queues to ensure SLAs are met
• Work with software vendors to support third party applications.
• Provides offnet environment support
• Investigate information, network, and communications needs of users.

Basic Qualifications:

• Minimum 5 years of Windows desktop support experience
• Proficiency in Microsoft products such as Windows Desktop OS and Office Product Suite.
• Strong troubleshooting abilities
• Familiarity with manufacturing operations, hardware, software, etc.
• Experience in Active Directory configuring user and computer accounts
• Good understanding of networking principles (such as the OSI model) .
• Proficiency in remote administration and troubleshooting of desktop PCs
• Understanding of Enterprise-level storage concepts.
• Ability to lift equipment weighing up to 40 pounds.
• Ability to work independently; appropriately escalate issues and roadblocks to leadership.
• Superior customer service and service delivery. Maintains composure in difficult situations, with challenging customers.
• Demonstrates personal integrity and high ethical standards in customer contacts as well as all internal relationships.
• Masters’ unfamiliar information, tasks, and situations quickly and effectively.
• Excellent communication skills, written and verbal.
• Ability to manage multiple priorities and time-sensitive mission critical needs.
• Customer and detail oriented and possess good decision-making ability.

Preferred Qualifications:

• Experience using ServiceNow in an enterprise environment
• 2 years of Windows desktop support experience in an enterprise environment (>1000 end points)
• Cross-platform experience (ie. Windows, Linux, Solaris, OSX, UNIX, etc.)
• CompTIA A+, Network+, and/or Security+ certification
• Associate or bachelor’s degree in relevant discipline.
• Experience supporting manufacturing operations, hardware, software, etc.
• Familiar with OT/ICS segregation principles
• Experience with support for OT/ICS environments