Pay Range: $50 – $55.07/hr. The pay rate may differ depending on your skills, education, experience, and other qualifications.

Featured Benefits:
Medical insurance in compliance with the ACA.
401(k).
Sick leave in compliance with applicable state, federal, and local laws.

Additional Work Details:

• The initial contract is full time, 40 hours per week; Work hours are 8:00 AM – 5:00 PM, Monday – Friday excluding state holidays and other office closings; Lunch is 12:00 PM – 1:00 PM.
• Work location is full-time telework (This requisition calls for Round 1 virtual interview via Teams, then Round 2 in-person interview at in Harrisburg, PA.).
• The candidate may be expected to report to the central office at Harrisburg PA for meetings, JAD sessions, and other collaboration needs.
• The selected candidate is expected to comply with existing agency procedures and policies.

Description:

• This position is responsible for communicating constraints including, risks, time, resources, and scope to BSM management as it impacts delivery of work products or delivery of a stable mobile platform.
• The ideal candidate would have experience in DevSecOps practices with a focus on reduced total cost of ownership and ease of use. Key deliverables will be solutions that meet customer requirements for security, accessibility, and functionality.
• Conduct research to develop new and improved processes for delivery of services
• Communicate and support integration and implementation patterns and procedures for teams leveraging mobile platforms within the enterprise
• Design and plan workflow processes for efficient and excellent customer service delivery
• Conduct testing on the enterprise’s mobile platform solutions
• Monitor performance metrics and services using automation and manual processes to ensure operational excellence for the enterprise’s mobile domain
• Troubleshoot problems associated with mobile processes as they exist in the enterprise’s mobile domain
• Evaluate processes and technology to ensure compliance with industry standards, OA-OIT IT Policy, and EASM standards
• Provide estimates in effort and services costs to support the enterprise mobile domain
  Develop and support technology upgrades and regular support roadmaps for the enterprise’s mobile domain
• Conduct training, provide incident response, and offer guidance to a wide range of mobile customers including other development teams, infrastructure engineers, and mobile app users
• Review and recommend technical frameworks, technologies, and implementation patterns as defined by EASM Standards
• Develop and participate in creating detailed project documentation, including plans, design specifications, roadmaps, models, and technical interfaces
• Collaborate with other technical teams to define and support successful delivery of services and solutions
• Utilize configuration management tools, design tools, debugging tools, and any other environment specific tools necessary to create, test, and implement enterprise systems, applications, and components
• Support enterprise product deployment and enterprise product validation activities
• Collaborate with the enterprise architect to maintain a standard SDLC process for all OA-OIT BSM mobile development teams
• Mentor OA-OIT team members on agency specific and industry best practices for processes and standards
• Participate and provide feedback in meetings, including daily standup meetings
• Provide regular status reports on assigned work to OA-OIT BSM COPA manager

Skills and Experience:

Required:

• Knowledge of digital accessibility and disability inclusion
• Knowledge of regulations related to digital accessibility (e.g., Section 508, ADA)
• Knowledge of the Plain Writing Act of 2010 and other regulations related to content accessibility
• Knowledge of WCAG 2.1 AA requirements related to content authoring and production
• Knowledge of web technologies (e.g., HTML, CSS, JavaScript)

Required – 5+ years:

• Experience working with development teams
• Experience testing and supporting responsive design web applications
• Experience testing and supporting Cloud hosted technology services
• Experience testing and supporting mobile applications
• Experience testing and supporting web services
• Experience in authoring system and technical documentation, diagrams, and other artifacts in support of customer service and delivery of technology solutions

Required – 3+ years:

• Experience in development and delivery of training content and materials
• Experience in production support operations including triage, root cause analysis, and communications

Preferred – 1+ years:

• Experience creating accessible content using plain language and clear and structured content, and providing alternatives as needed
• Experience creating content that reflects diversity and inclusion
• Experience using accessibility evaluation tools and frameworks (e.g., WAVE, Developer Tools, Accessibility Inspector)
• Experience using assistive technologies (e.g., VoiceOver, JAWS, Dragon Naturally Speaking, ZoomText)