HYBRID ROLE: FROM START DATE TO END OF APRIL WILL NEED TO BE ONSITE MONDAY AND TUESDAY BUT CAN WORK FROM HOME WED- FRIDAY.

Starting in May- need to be onsite 100%

Working commencement weekend is required (Memorial Day weekend)

Shift Timings: 9:00 AM – 4:30 PM US Eastern Time

Pay Range: $20 – $27/hr. The pay rate may differ depending on your skills, education, experience, and other qualifications.

Featured Benefits: 

• Medical Insurance in compliance with the ACA.
• 401(k).
• Sick leave in compliance with applicable state, federal, and local laws.

Job Description:

• Respond promptly to customer inquiries via email, maintaining high levels of professionalism and customer satisfaction.
• Effectively multitask and manage various customer service requests and administrative duties.
• Learn and adapt quickly to new tools, systems, and processes to better assist customers.
• Manage incoming requests in a fast-paced, high-volume environment, demonstrating agility and adaptability.
• Be resourceful in providing solutions to customer needs, navigating complex scenarios when necessary.
• Use Google Suite tools (Documents, Sheets, Forms, Gmail, etc.) to track and manage information.
• Stay committed to a high standard of service, maintaining a positive and can-do attitude throughout all interactions.
• Take initiative to learn and implement new technologies as needed for the role.

Daily Tasks:

• Email Correspondence: Respond to and manage a high volume of incoming emails from alumni, ensuring prompt, professional, and accurate communication.
• Phone Support: Answer and return calls to alumni, addressing inquiries, providing assistance, and resolving issues as needed.
• Alumni Registration: Assist with registering alumni on our registration platform, ensuring accurate data entry and troubleshooting any issues that arise during the registration process.
• General Support: Provide ongoing administrative assistance to the Events Team as needed, maintaining smooth operations during the Reunion season.

Job Responsibilities:

• Google suite (Documents, Sheets, Forms, Gmail).
• Positive attitude, friendly, resourceful.
• Customer service skills, multi-tasker, attention to detail.
• Enjoys working in a fast paced environment, good team player.
• Excellent customer service and communication skills, particularly in email correspondence.
• Strong multitasking abilities and an aptitude for staying organized under pressure.
• Ability to quickly grasp new concepts, processes, and tools.
• Comfortable working in a fast-paced, ever-changing environment with the ability to pivot when necessary.
• Resourceful, proactive, and able to problem-solve effectively.
• Proficient with Google Suite (Docs, Sheets, Forms, Gmail, etc.).
• Eagerness to learn and adapt to new technology.
• Positive, can-do attitude and a strong commitment to delivering excellent service.
• Available and committed to working through June 6, 2025, with possible shifts over Memorial Day Weekend (May 23-25, 2025).