Pay Range: $70-$75/hr. The pay rate may differ depending on your skills, education, experience, and other qualifications.

Featured Benefits: 

• Medical Insurance in compliance with the ACA.
• 401(k).
• Sick leave in compliance with applicable state, federal, and local laws.

Profile: 

• Team seeks a strong analytical candidate with solid organizational and communication skills to serve as front-line administrator of the salesforce platform for users.
• The person needs the “advanced” administration knowledge (not an engineer) along with business analyst capabilities in a high tech/high volume enterprise team.
• Will also participate and lead UAT sessions, light training, etc.

Summary:

• Candidate will serve as a Sr Salesforce System Admin/Analyst for highly skilled and fast moving CRM and Event Management team of Salesforce engineers, admins, and quality engineers, using Agile methods to facilitate team activities.
• As a Sr Salesforce System Admin/Analyst , candidate will work across the product team to identify and resolve issues and roadblocks, facilitate team ceremonies and backlog management.
• Candidate will also work with end users to provide end user support and resolve inquiries, facilitate new user group onboarding & training, facilitating UAT sessions across multiple teams.
• The candidate will have experience as both a Salesforce Admin (Sales and/or Service Cloud) as well as a business analyst (working with users to solve business needs with system capabilites).
• Ideal career path of business analyst to systems admin within a salesforce environment.

Responsibilities:

• Triage, monitor and resolve end user issues and inquiries including managing user support case queue to support 1700+ Salesforce users.
• Lead daily Team Scrum meetings, provide senior leadership with agile metrics that reflect the teams productivity and backlog burn down.
• Facilitate end of sprint retrospective meetings, maintaining a retrospective backlog and see that actions are worked off to completion.
• Facilitate functional demos and UAT sessions.
• Build positive team dynamics and relationships with customer/team staff; remedy dysfunction to maintain healthy and productive teams.
• Identify and quickly comprehend complex project dependencies and in collaboration with cross-functional team members, resolve dependencies and blockers.
• Monitor transparency of release vision.
• Promote commonly accepted better Agile/Scrum practices.
• Promote transparency by ensuring that all Scrum events take place to facilitate opportunities to inspect and adapt.
• Coordinate among the Scrum Team and monitor adherence to Scrum practices for all Scrum ceremonies.
• Maintain and report team performance metrics.
• Escalate any impediment or roadblock.
• Remove impediments to deliver success through the proactive management of external dependencies, medium-to-high complexity team problem-solving and the development of new solutions or approaches to ongoing challenges.
• Accountable for creating and maintaining the appropriate vehicles for open communication within the scrum team.
• Create and maintain system including business process flows and other required documentation artifacts.
• In partnership with business unit stakeholders drive end user adoption through various change management and user support activities.
• Partner with business unit stakeholders to support end user adoption through communication, change management planning and training.
• Other Duties as assigned.

Required Skills:

• Bachelors and 3+ years experience with application development lifecycle, infrastructure engineering, and application hosting; and experience with 3+ years as a Scrum Master.
• 3+ years of Salesforce Sales cloud and or Service Cloud Admin Experience.
• Excellent Problem solving and analytical skills.
• Excellent written and verbal communication skills.
• Salesforce Admin Certification preferred.
• Experience as part of an agile team.
• Experience with utilizing Jira to manage work for the team.
• Ability to establish a data-driven culture and a repeatable, structured and disciplined approach to the agile process.
• Ability to manage the dependencies between team capacity, prioritization, software quality and committed deadlines.
• Strong knowledge and certification in Agile methodology and framework.
• Demonstrated experience overseeing multi-functional project teams including leading Agile scrum teams on complex, integrated platforms preferred.
• Strong leadership, , and presentation skills with a firm sense of accountability, ownership for the end-to-end project lifecycle.
• Preferred, but not required: Certified Scrum Master (CSM)and/or Agile Certified Practitioner.