Pay Range: $60 – $70/hr. The pay rate may differ depending on your skills, education, experience, and other qualifications.

Featured Benefits:

• Medical Insurance in compliance with the ACA.
• 401(k).
• Sick leave in compliance with applicable state, federal, and local laws.

Must Have:

• A strong understanding of design systems, responsive design, and accessibility standards, including designing for web and native mobile platforms.
• Comfortable discussing technical constraints and collaborating with engineers to ensure design feasibility (experience with front-end technologies is a plus).
• Experience applying generative and evaluative research methods, along with facilitation skills to lead workshops and co-creation sessions.
• Information design, user flows, wireframes, prototypes, and high-fidelity UI design, with fluency in tools like Figma, Miro, and Dovetail

Profile:

• Experience understanding and digesting complex data systems
• Experience mapping this complexity
• Experience collaborating closely with engineers – and working with a user group that is not as experienced working with designers, so great “teaching” and “consultative” abilities.
• Extra credit: experience working with customer service teams.

Responsibilities: Product Discovery and Design Strategy (30%):

• Design Thinking. Apply design thinking within complex education ecosystems to deeply understand user needs, reframe complex problems, and drive the creation of intuitive, scalable, and human-centered product solutions.
• Constantly conduct and synthesize generative, formative, and evaluative research, using methods such as user interviews, usability testing, and surveys.
• Design with Users. Facilitate workshops and co-creation sessions to align teams and uncover opportunities.
• Data into Insights. Turn user, behavioral, and operational data into actionable insights.
• Influence prioritization and roadmapping efforts by connecting user needs with business goals and mission.
• User Advocacy. Champion human-centered and inclusive design principles.
• Use strategic storytelling to communicate vision, value, and direction.

Design Execution and Delivery (40%):

• Product Design. Work closely with product and engineering teams to translate concepts into detailed, production-ready designs, creating artifacts such as user flows, sitemaps, wireframes, prototypes, and high-fidelity UI design.
• Design Systems. Apply and contribute to design systems, ensuring visual and functional consistency
• Plain Language. Write and test content using plain language for clarity and accessibility
• Conduct usability tests and A/B tests to validate design decisions.
• Perform accessibility audits to meet inclusive design standards.
• Responsive Design. Design for responsive, mobile-first experiences, and mobile apps.
• Artificial Intelligence. Experiment with generative AI tools to support ideation and prototyping.
• Use tools like Figma, Miro, and Dovetail to design and document work.

Collaboration and Communication (20%):

• Collaborate with product managers, engineers, researchers, leadership, and other stakeholders. throughout the design and development process.
• Participate in standups, sprint planning, design reviews, design critiques, and QA cycles.
• Translate design decisions into clear specifications for implementation.
• Present ideas, research findings, and designs with confidence and clarity.
• Design Operations. Contribute to company-wide design efforts, including shared tools, systems, and templates.

Growth and Culture (10%):

• Mentor junior designers or peers through pairing and feedback.
• Continuous Learning. Continuously invest in personal development and share emerging tools, trends, and provocations.
• Organizational Support. Support design education efforts such as lunch & learns, design critiques, and by contributing to internal documentation. 

Must have:  

• A portfolio of your work included in your application.
• A Bachelor’s degree in a related field (interaction design, HCI, industrial design, information science, social sciences, computer science, graphic design, etc.) and/or equivalent years of work experience.
• 5–7 years of experience in product or service design.
• A product design mindset and experience designing for complex, content-rich websites and applications, including strong skills in creating and communicating design artifacts, such as user flows, wireframes, prototypes, and high-fidelity UI designs.
• Proficiency in design thinking and human-centered methodologies, with the ability to reframe challenges and translate insights into actionable design direction.
• Strong skills in information design, user flows, wireframes, prototypes, and high-fidelity UI design, with fluency in tools like Figma, Miro, and Dovetail.
• Experience applying generative and evaluative research methods, along with facilitation skills to lead workshops and co-creation sessions.
• A strong understanding of design systems, responsive design, and accessibility standards, including designing for web and native mobile platforms.
• Comfortable discussing technical constraints and collaborating with engineers to ensure design feasibility (experience with front-end technologies is a plus).
• A commitment to inclusive, ethical, and user-centered design, with the ability to write and test content using plain language principles.
• Excellent collaboration and communication skills, with a user advocacy mindset and the ability to work effectively across cross-functional teams.
• Curiosity and adaptability—you’re self-motivated, continuously learning, and excited by emerging tools and trends, including generative AI.
• The ability to travel at a minimum of 3-5 times a year to Client  offices or on behalf of Client  business (including but not limited to traveling to client/user sites to engage with stakeholders).
• Authorization to work in the United States.