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Job Details

Job Title
: Solutions Center Agent
Required Skills
: Accounts Payable, Accounts Receivable, Customer Service, Ticketing
: Expected 12 months contract with possible extension

Job Description



The Solutions Center Specialist is responsible for receiving and responding to customer telephone and email inquiries to our inbound call center. The agent ensures that the highest level of customer service is provided to all inquiries.



  • Receive incoming calls and emails from customers and answers questions relating to their accounts. These inquiries could be relating to Accounts Receivable or Accounts Payable
  • Ability to research intra-company and inter-company billings and make necessary corrections
  • Provide invoice and statement copies as needed
  • Initiate and respond to Service Now tickets for more detailed customer requests
  • Solicits vendors for tax documentation
  • Receive and research general ledger postings as requeste
  • Handle all Tier 1 and Tier 2 inquiries to prevent escalations
  • Additional tasks as determined



  • 2+ years’ experience in a call center environment
  • Excellent communication and relationship building skills
  • Customer service focused
  • Ability to focus on high volume, high pressure, customer-oriented environment
  • Excellent data entry skills
  • Strong conflict resolution skills
  • Strong working knowledge of Peoplesoft
  • Ability to manage multiple tasks concurrently
  • Strong organizational and follow up skills
  • Results driven; self-motivated


  • High School graduate or higher

Required Details

: 2-3 Years
Travel Required
: No
Clearance Required
: No

Contact Details

Contact person
: Uday Bhandary
: 678-675-1014

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