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Job Details

Job Title
: Educational Test Administration Assistant Director
Required Skills
: Case mangement, Customer Service, Data Analysis, Educational Background, Project Management, Salesforce, Test Center
Location
Duration
: 12 months contract with possible extension

Job Description

Pay Range: $25-$30/hr. The pay rate may differ depending on your skills, education, experience, and other qualifications.

Featured Benefits:

  • Medical Insurance in compliance with the ACA.
  • 401(k).
  • Sick leave in compliance with applicable state, federal, and local laws.

Must Have:

  • Customer Service
  • Data Analysis
  • Microsoft Office tools: PowerPoint, Word, & Excel
  • Problem Solving
  • Project Management
  • salesforce

Nice To Have:

  • Education

Profile: this is ideal for someone who has solid problem solving, customer service and analytical abilities; strong preference to candidates with salesforce experience, and of course, education.

In this role, you will:

Manage Outreach & Communication (70%) 

  • Be an expert in Client policy and processes that impact customers and the operational procedures necessary to resolve customer inquiries
  • Manage cases for pre-administration and post-administration matters that meet service level agreements.
  • Manage customer relationships to ensure all cases are resolved in a timely manner
  • Manage outreach efforts for Test Center renewals and Test Center Intake
  • Identify opportunities to improve customer relationships through optimized systems, training, and feedback mechanisms

Complete Special Projects (30%) :

  • Provide case management updates on customer inquiries and trends both within Client and externally with customers
  • Use data to provide inputs to the voice of the customer initiative helping to drive continuous data-based improvement for an optimal customer experience
  • Manage other self-assigned projects that arise through digital transformation and organizational method changes

You have: 

  • Strong organization and prioritization skills and the proven ability to move forward multiple projects in concert, as a
  • leader, independently, and as a member of the team
  • Adept problem-solving skills, including using data to inform decisions and actions
  • Proven ability to build and manage customer relationships
  • Knowledge of Microsoft Office tools: PowerPoint, Word, & Excel
  • Experience leading and navigating complex customer issues and resolving those cases
  • Experience providing high quality support while managing assigned cases within service level agreements and managing escalations as needed
  • The ability to collaborate and provide guidance to teammates on complex cases

Required Details

Experience
: 3 Years
Travel Required
: No
Clearance Required
: No

Contact Details

Contact person
: Anil Kumar
Email
: anilk@suntechnologies.com
Phone
: 678-203-2570
Website
: https://suntechnologies.com

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